Acrasia

FAQs

When will my order ship?

All orders are processed & shipped within 1-3 business days (M-F). Please note our shipping carrier, USPS, operates Monday-Saturday, excluding holidays. You will receive a shipping confirmation email with tracking as soon as your order has been dispatched.

Shipping times displayed at check-out are estimates only. Delays occured after being collected by the postal office is unfortunately out of control. If you feel that your package is taking longer to deliver, please do not hesitate to reach out to us at hello@shopacrasia.com. We're here to help!

What countries do you ship to?

USA, Canada, Germany, and the United Kingdom.

Due to the high costs of international shipping, we do not accept returns or exchanges for countries outside of the US.

What currency are your products listed in?

Our products are listed in USD.

Will I have to pay international taxes & duties?

Orders shipping within the United States will not incur any additional duties, taxes, or fees. International orders may be responsible for any country-specific taxes and duties, charged by your local government to the purchasing party for importing items. We are unfortunately unable to control these fees.

Due to the high costs of international shipping, we do not accept returns or exchanges for countries outside of the US.

Why is my packaged delayed?

Postal systems are independent entities and may experience events such as labor shortage, national holidays, and more. We appreciate your patience & understanding as we all work together to get you your order as quickly as possible.

What materials do you use in your packaging?

Our shipping boxes, tape, and packing materials are plastic-free.

A general breakdown of what to expect:

  • 100% recycled shipping boxes, made from 95% post consumer waste.
  • 100% recycled receipt paper.
  • Water activated tape, features a renewable, reliable, and biodegradable plant-derived adhesive and backing.
  • Complimentary reusable pouch for transit safety & travel use.
  • 100% recycled paper postcard.

Shipping & Returns

Processing + Shipping Time

All orders are processed & shipped within 1-3 business days (M-F). Please note our shipping carrier, USPS, operates Monday-Saturday excluding holidays. You will receive a shipping confirmation email with tracking as soon as your order has been dispatched.

Shipping times displayed at check-out are estimates only. Delays occured after being collected by the postal office is unfortunately out of control. If you feel that your package is taking longer to deliver, please do not hesitate to reach out to us at hello@shopacrasia.com. We're here to help!

International Shipping

We currently ship to:

USA, Canada, Germany, and the United Kingdom.

Please note you may be responsible for any country-specific taxes and duties, charged by your government to the purchasing party for importing items. We are unfortunately unable to control these fees.

Due to the high costs of international shipping, we do not accept returns or exchanges for countries outside of the US.

Duties & Taxes

Orders shipping within the United States will not incur any additional duties, taxes, or fees.

International orders may be responsible for any country-specific taxes and duties, charged by your government to the purchasing party for importing items. We are unfortunately unable to control these fees.

Due to the high costs of international shipping, we do not accept returns or exchanges for countries outside of the US.

Returns

We are here to help with all return inquiries. Please contact us if you are unhappy with your order.

For US orders, returns must be shipped within 30 days of delivery. Once the returned item is received, a refund minus initial + return postage shipping fees will be credited to the original form of payment. After 30 days of delivery, all orders are final sale.

Due to the high costs of international shipping, we do not accept returns or exchanges for countries outside of the US.

All items must be returned in their original state with no signs of wear.

Please email returns@shopacrasia.com for return instructions along with your full name and Order #.

Why is my packaged delayed?

Postal systems are independent entities and may experience events such as labor shortage, national holidays, and more. We appreciate your patience & understanding as we all work together to get you your order as quickly as possible.

I want to start a return. How do I start?

We are here to help with all return inquiries! Please do not hesitate to contact us if you are unhappy with your order.

For US orders, returns must be shipped within 30 days of delivery. Once the returned item is received, a refund minus initial + return postage shipping fees will be credited to the original form of payment. After 30 days of delivery, all orders are final sale.

All items must be returned in their original state with no signs of wear.

Please email returns@shopacrasia.com for return instructions along with your full name and Order #.

Due to the high costs of international shipping, we do not accept returns or exchanges for countries outside of the US.

Lost Packages

Domestic orders are covered by USPS shipping insurance of up to $100. We are unable to reship packages marked as delivered by USPS. If your package is missing or stolen, please contact your local post office on how to open an inquiry.