FREE US SHIPPING $50+ | INTERNATIONAL $70+

Frequently Asked Questions (FAQs)

WHEN WILL MY ORDER SHIP?

All orders are processed & shipped within 1-3 business days. You will receive a shipping confirmation email with tracking as soon as your order has been dispatched.

Shipping times displayed at check-out are estimates only. Delays occured after being collected by the postal office is unfortunately out of control. If you feel that your package is taking longer to deliver, please do not hesitate to reach out to us at hello@shopacrasia.com. We're here to help!

WHAT COUNTRIES DO YOU SHIP TO?

Åland Islands, Albania, Andorra, Armenia, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bouvet Island, Bulgaria, Canada, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Georgia, Germany, Gibraltar, Greece, Greenland, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Mayotte, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Réunion, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Turkey, United Kingdom, Ukraine, USA, and Vatican City.

WHAT CURRENCY ARE YOUR PRODUCTS LISTED IN?

Our products are listed in USD.

WILL I HAVE TO PAY INTERNATIONAL TAXES & DUTIES?

Orders shipping within North America will not incur any additional duties, taxes, or fees. International orders may be responsible for any country-specific taxes and duties, charged by your government to the purchasing party for importing items. We are unfortunately unable to control these fees.

WHY IS MY PACKAGE DELAYED IN TRANSIT?

Postal systems are experiencing many delays amid the global pandemic. We appreciate your patience & understanding as we all work together to get you your order as quickly as possible.

I WANT TO RETURN MY ORDER, WHAT DO I DO?

We are here to help with all return inquiries! Please do not hesitate to contact us if you are unhappy with your order. Please email returns@shopacrasia.com for return authorizations & instructions.

Returns must be shipped within 30 days of delivery for a full refund, minus initial shipping fees. After 30 days of delivery, all orders are final sale.

All items must be returned in their original state with no signs of wear.

WHAT MATERIALS DO YOU USE IN YOUR PACKAGING?

Our shipping boxes, tape, and packing materials are all paper and can be recycled. We aim to use as little single use plastic as possible in our packaging.

A general breakdown of what to expect:

  • 100% recycled shipping boxes, made from 95% post consumer waste.
  • 100% biodegradable tissue paper & 100% recycled receipt paper.
  • Water activated tape, features a renewable, reliable, and biodegradable plant-derived adhesive and backing.
  • Complimentary reusable pouch for transit safety & travel use.
  • 100% recycled paper postcard.

For more information, please see our Compostable Packaging page.